Returns are eligible within 14 business days from the date your package shows DELIVERED :)
Please make sure you check your package upon arrival to ensure that everything is fine!
Orders that have been personalized are NOT eligible for a return/ or a store credit. They are FINAL SALE
Orders that are sent in to be exchanged will have to pay to have the item shipped back out again.
Items that are RETURNED for any reason at all- will be issued a STORE credit only! There will not be any credit card refunds. You will get a coupon code
to use with us!
ANY item that is clearance- or goes on clearance during the time your item leaves our warehouse- will NOT be eligible for a return or exchange
Orders can NOT be canceled once they are placed- If you wish to get your money back,then you will need to follow the RETURN POLICIES
RUSH SHIPMENTS are shipped out WITHIN 24 hours from the time you order! You MUST EMAIL us at firstname.lastname@example.org in order for the RUSH shipment to be processed
If you DO NOT email us-then we will not know your order is a RUSH shipment and you will not be refunded the $10 RUSH shipment fee.
Please note that we strive to ship orders as quickly as possible! 5/7 Business Days or Sooner! Holiday times are up 7/10 Business Days!!!
We are NOT responsible for lost or stolen packages
Packages that are undeliverable/refused/NSN
1) If you chose to have it resent out- you will have to pay shipping cost again
2) If you chose to not have it sent back out then you will be issued a store credit- Please note that with this option you will not get the original shipping cost back- the cost of the return shipping from USPS and will be charged a restocking fee
All monograms are Vinyl. When choosing the monogram options, up to 7 additional days may be needed to complete. Personalized items can NOT be returned or exchanged.
December 18th through January 2nd our warehouse will be closed. There will be no shipments during this time. Thank you!