If you have any comments/questions/concerns please feel free to email at any time! Please allow 24 business hours for a response EXCEPT any emails sent after THURSDAY- will be answered BY TUESDAY afternoons!
YOU MUST LEAVE YOUR ORDER NUMBER IN THE EMAIL in order to have a RESPONSE
Business Hours are M-TH :)
PLEASE UNDERSTAND THAT DEPENDING ON VOLUME, WE MAY NOT ANSWER EMAILS
THAT CAN FIND ANSWERS HERE OR ON THE INFORMATION PAGE--- DO NOT EMAIL IF
YOU CAN ANSWER THE QUESTION YOURSELF VIA THE WEBSITE, THIS TAKES TIME
AWAY FROM SHIPPING AND PERSONALIZATIONS
1) Shipping- Holiday shipping times CAN be 7/10 business days- usually ship within 5/7 business days. Occasionally we can get them out in 3/4!!!
2) Personalized items can take up to an additional week to ship out
Please note that USPS shipping labels are created, orders are fulfilled and then the items go for personalization. Allow the extra time for the tracking number to update. ;)
3) Our outfits run TRUE TO SIZE- I would never recommend sizing up!
4) PRE ORDER INFORMATION- IF YOU ORDER ANY PRE ORDER /PRE SALE ITEMS WITH REGULAR STOCK ITEMS--- PLEASE NOTE THAT YOUR ENTIRE ORDER WILL SHIP TOGETHER WHEN THE PRE ORDER/PRE SALE ITEMS ARRIVE TO US. There is a SEPARATE ship option you may purchase that will allow your STOCK items to ship and THEN PRE ORDER/PRE SALE items to ship when those arrive.
All shipments are through USPS. You will receive a tracking email as soon as the shipping label is created. Please note: we create labels and then fulfill orders. If you have a monogram, this will still take up to 7 additional days to complete.
When on a mobile device, you will be unable to simply click the link in the tracking email. You will be able to click the link in the tracking email from any desktop/laptop computer.
We do not have a height/weight chart. Our sizes:
6/12 months - XXS
12/18 months - XS