If you have any comments/questions/concerns please feel free to email at any time! Please allow 24 business hours for a response EXCEPT any emails sent after THURSDAY- will be answered BY TUESDAY afternoons!
YOU MUST LEAVE YOUR ORDER NUMBER IN THE EMAIL in order to have a RESPONSE
Business Hours are M-TH :)
FAQ- PLEASE UNDERSTAND THAT DEPENDING ON VOLUME, WE MAY NOT ANSWER EMAILS THAT CAN FIND ANSWERS HERE OR ON THE INFORMATION PAGE--- DO NOT EMAIL IF YOU CAN ANSWER THE QUESTION YOURSELF VIA THE WEBSITE, THIS TAKES TIME AWAY FROM SHIPPING AND PERSONALIZATIONS
1) Shipping- Holiday shipping times CAN be 7/10 business days- usually ship within 5/7 business days. Occasionally we can get them out in 3/4!!!
2) Personalized items can take up to an additional week to ship out
3) Our outfits run TRUE TO SIZE- I would never recommend sizing up!
4) PRE ORDER INFORMATION- IF YOU ORDER ANY PRE ORDER /PRE SALE ITEMS WITH REGULAR STOCK ITEMS--- PLEASE NOTE THAT YOUR ENTIRE ORDER WILL SHIP TOGETHER WHEN THE PRE ORDER/PRE SALE ITEMS ARRIVE TO US. There is a SEPARATE ship option you may purchase that will allow your STOCK items to ship and THEN PRE ORDER/PRE SALE items to ship when those arrive.