SHIPPING& RETURNS

 

SHIPPING

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All orders will ship out within 3-5 Business days. (M-F) Orders that require personalization will take up to 2-3 additional business days to ship. Once orders have shipped please allow 1-3 days for Priority shipping and 2-5 days for First Class.

    

·       All orders will ship VIA USPS and will have a tracking number provided at the time of Shipment.

 

RETURN INFORMATION


·       An item is only eligible for return within 14 calendar days of purchase.

Items that are sent in for a return are not eligable if the items are no longer on our website for purchase. 

·       Items must not be worn, used or tampered with and must be placed into their original packing. Accessories are NOT eligible for return.

·       If items are in less than perfect condition the items will be sent back at the customers expense or Dash of Glitter, at its sole discretion, may charge a restocking fee.

·       Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.

·       Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days.

·       Damaged items MUST be reported within 5 days of receiving the goods.

·       Customized apparel is nonreturnable.

·       Original Shipping is not refundable.

·       Refunds are issued back to the original method of payment or with an online credit.

·       Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued. Clearance items are not eligible for returns!!

 

HOW DO I MAKE A RETURN?

Message us on Facebook at www.facebook.com/dashofglitter

You must include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.

Please email for a return address

LOST, STOLEN AND DAMAGED ITEMS

Dash of Glitter is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier.   We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possible for our reference.

ORIGINAL PAYMENT

Dash of Glitter will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

REFUSED OR UNDELIVERABLE PACKAGES

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.

o   YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER CHARGES US

o   If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the undeliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.

 

HOW DO I CHANGE OR CANCEL MY ORDER?

Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you.

HOW DO I KNOW IF MY ORDER WAS PLACED?

Once you have completed your order, a confirmation email will be sent to the email address associated with your account.